Shipping and returns

1.1This policy explains how Halime Diving delivers orders within Lebanon, how you can collect an order from the shop, and how returns, exchanges and refunds work.

1.2It does not reduce your rights under Consumer Protection Law No. 659 of 2005. Where the law gives you more, the law applies.

1.3We deliver within Lebanon only. For anything outside the country, ask us on WhatsApp first.

2.1There is no online payment and no customer account on this website. You add your gear to the cart, or pick a single item, and send us the order on WhatsApp.

2.2An order is placed when we confirm it to you on WhatsApp with the items, the price, the delivery charge and the total. Until then, prices and stock shown on the site are for information and can change.

2.3Confirmed orders are prepared within 1 to 2 working days. If an item turns out to be unavailable, we tell you before dispatch, and you choose an alternative, wait for it, or drop it at no cost.

3.1We deliver to every governorate through local courier partners. Charges, and estimated times after dispatch:

3.2Orders over 150 USD are delivered free. The charge for your area is part of the total we confirm on WhatsApp.

3.3Times are estimates, not promises: weather, roads and public holidays can add days. The courier calls the number you gave us, so keep it reachable on the day, and tell us in advance if someone else will receive the parcel.

4.1You can collect any order free of charge from the shop during opening hours. We tell you on WhatsApp when it is ready.

4.2We hold a ready order for 14 days. Someone else can collect it for you: just tell us their name first.

5.1Nothing is paid on this website. You pay in cash, in US dollars, to the courier on delivery or at the shop when you collect.

5.2You pay the total we confirmed on WhatsApp. The courier may not ask for anything on top of it.

6.1If you refuse the parcel, or the courier cannot reach you after two attempts, the order comes back to the shop and is cancelled. Nothing is owed for a cancelled order.

6.2If you still want it, tell us within 14 days and we will deliver it again or hold it for collection. A second delivery may carry the delivery charge for your area, even if the first one was free.

6.3No charge applies when the failure was ours or the courier's, or when you refused a parcel that was damaged or was not what you ordered.

7.1Please look at the parcel when it arrives. If the packaging is clearly damaged, you can refuse it, or point the damage out to the courier before accepting it.

7.2If an item arrives damaged, incomplete or different from your order, tell us on WhatsApp within 48 hours, with photos of the item and its packaging. Later reports are still handled under faulty or wrong items, but early ones are easier to settle with the courier.

7.3If a parcel is lost on the way, we send a replacement or cancel the order, whichever you prefer. You never pay for a parcel you did not receive.

8.1You can return gear within 14 days of receiving or collecting it, without giving a reason. This is never less than the 10 days that Law No. 659 of 2005 gives you.

8.2To be returned, an item must be:

• unused, and not worn in the sea or a pool;
• in its original packaging, with its tags, labels and accessories;
• returned with the name and phone number the order was placed under.

8.3Trying gear on the way you would in the shop is fine: a mask against your face, fins or a wetsuit on dry. Items that show more use than that may be refused, or refunded less the loss in value.

9.1Unless they are faulty or not what you ordered, these cannot be returned:

• rubber, line and anything else cut to the length you asked for;
• batteries taken out of their packaging;
• snorkels, mouthpieces and other items that go in the mouth, once used;
• wetsuits, socks and gloves that have been worn in water;
• gear adjusted or rigged to your order.

10.1Tell us on WhatsApp within the return period, with your name and the items you are returning.

10.2Then bring the items to the shop, free of charge, or ask us to send a courier to collect them. Courier collection costs the delivery charge for your area, taken off the refund, unless the item is faulty or wrong.

10.3Pack returns well. Items stay your responsibility until they reach us.

11.1Wrong size? You can swap an item for another size or model within 14 days, if it is in stock and in the condition described under your right to return.

11.2Size exchanges at the shop are free. If you cannot come in, we arrange one courier exchange per item: the courier brings the new size and takes the old one in the same visit, and you pay the delivery charge for your area once.

11.3Any difference in price is settled in cash at the exchange. If the size you need is not available, you can choose something else, wait for stock, or return the item for a refund.

12.1If an item is faulty, does not match its description or is not what you ordered, Law No. 659 of 2005 entitles you to a repair or a replacement, or, if neither is possible, to cancel the sale and get a full refund.

12.2In that case we cover every courier cost, and the refund includes the delivery charge you paid. This comes on top of any manufacturer warranty: see the warranty policy.

12.3Normal wear, damage from misuse or accidents, and gear left unrinsed or in the sun are not faults.

13.1We check returned items when they reach us and confirm the outcome on WhatsApp. Approved refunds are paid within 7 days of that check.

13.2You paid in cash, so refunds are paid in US dollar cash: at the shop, to you or to someone you name, or by the courier who collects the return.

13.3A return refunds the price of the items sent back. The delivery charge is refunded only when the whole order comes back, or when the item was faulty or wrong.

14.1Freediving and spearfishing courses are booked on WhatsApp. The dates, the price and what is included are confirmed there before you pay.

14.2A course is a service, not delivered goods, so the return right above does not apply. To cancel or move a booking, message us on WhatsApp as early as you can; we tell you the cancellation terms when you book. If we cancel a session, you get a new date or a full refund.

15.1For deliveries, returns, exchanges and refunds: